Frequently Asked Questions

Contents

Q. Why do I receive a text notification message on my phone instead of a picture message itself?

A. This could be the result of two scenarios; firstly you don't have a handset capable of receiving picture messages or secondly, you may not be provisioned correctly to receive such messages. If it is the case that your handset is picture message capable, either call into your local Vodafone agent or simply call Customer Care on 1907 for bill pay customers or 1850208787 for prepaid customers. [If you are a non Vodafone Ireland Customer then contact your local Mobile Operator Customer Service Number.] For Vodafone Ireland Customers more detailed information about your nearest local store can be found at https://www.vodafone.ie/buyonline/agents/index.jsp. NOTE: Receiving a picture message is only possible on picture message capable handsets.

Q. How can I retrieve my picture message?

A. Within the text message notification you received both an internet link and an associated password. Please use your own mobile number as well as this password to log in.

Q. How often can I request a password to retrieve my picture message when I lost it?

A. You can request your password to retrieve your picture message up to 3 times a day if you lost it.

Q. If I wish to request a new password, how many times can I do this?

A. You may request a new password fifty-two times per year. You are not able to change or personalise the password you retrieve.

Q. Does it cost anything to view the picture at the website?

A. No there is no extra charge for accessing and viewing pictures at the website.

Q. Can I reply or forward the message?

A. Yes you are able to reply to or forward each message (once in total) by just using the 'reply' and 'forward' button. One sending (reply or forward) credit is used.

Q. Can I reply or forward the message for free?

A. For every message received you will receive 1 free credit which you can use to forward or reply to this message. You may build up credits to use at a later date or for other messages. So essentially if you receive ten messages to the Multi media centre you have ten credits and thus you can either forward or reply to each message once or use all of your credits to forward/ reply to one particular message.

Q. If I want to reply or forward the message can I attach new text/images/sounds/videos?

A. Yes when you want to reply or forward a message you are able to attach new text/pictures/sound/video to your message.

Q. After how many days will the picture expire?

A. Your picture message will be accessible for a maximum of 30 days.

Q. Once a picture message expires will I be able to access it again?

A. No, after 30 days if you have not sent the picture message to your Picture Album it will be deleted permanently.

Q. Is there a maximum number of recipients I can forward a message to at once?

A. The maximum number of recipients you can forward a message to at once, with enough sending credits, is ten.

Q. Can I send a picture message to an email address?*

A. Yes with Vodafone you can send all your best pictures, long text and video up to 300 kb to absolutely anyone in the world with an email address*. And what's more, they can reply straight back via email to your phone for free. Replying back can only be done once per received message. The following email addresses are currently supported by this Service: Outlook 2003 SP1, Apple Mail 1.3.11, Mozilla Mail 1.7.10, Thunderbird 1.06, Outlook Express 6.0, Outlook Express 5.0, Gmail, hotmail, Libero, excite, katamail, yahoo (covers all versions of yahoo such as yahoo.co.uk). For more detailed information please check www.vodafone.ie/live/picturemess/emailpics.jsp. [*Disclaimer; Vodafone can not guarantee that all MMS will be delivered to the Recipients email account due to errors and/ or events beyond our control, however every attempt will be made to deliver your message.]

Q. Can the recipient of the message reply to my mobile number?

A. Yes the recipient has the option to reply to the message (once in total) by just using the 'reply' button.

Q. Does it cost anything for this person to reply back to me?

A. No the reply back is free; however, they will only be able to reply once.

Q. What is the maximum message size of the message I am able to send?

A. The maximum message size is 300kb